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How hondototo Handles Your Personal Data

Your account data, payment details and session activity are handled with a clear set of rules — not vague promises. This page lays out exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Data collected only for account and payment purposesDANA, OVO, GoPay wallet data kept privateYou can request access or deletion anytimeNo data sold to third partiesApplies to all Indonesia-region accounts
hondototo How hondototo Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct or remove your personal data, get in touch through any of the channels below. Our support team handles data requests alongside standard account queries — just state clearly that your message relates to a privacy or data matter so it reaches the right person without delay.

Team online

Live Chat

Open the live chat widget from any page on hondototo. State your account username and that your query is a data or privacy request so we can route it correctly.

Email Support

Send your data request to our support email. Include the e-wallet type you use — DANA, OVO or GoPay — so we can locate your payment records faster.

Account Help Desk

Log into your account, go to Account Settings, and submit a help ticket tagged as a privacy query. We respond to data requests separately from general account issues.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of data practices across every account — from the moment you register to the point you request deletion. These four areas cover the main ways your information is handled on hondototo.

Cookies and Session Tracking

We use cookies to keep your session active and remember your login state. You can clear cookies through your browser settings. Disabling them may affect how the lobby loads on your device.

Account Security Measures

Login attempts trigger an OTP to your registered number. Repeated failed attempts lock the account temporarily. We log the device and IP for each login so unusual access stands out quickly.

Data Retention Period

We keep account and transaction records for as long as your account is active and for a period after closure, as required by applicable rules. Payment records tied to DANA, OVO or GoPay follow processor retention schedules.

Your Right to Request Changes

You can ask us to correct inaccurate details, export a copy of your data, or delete your account and its records. Requests are processed through live chat or the help ticket system.

Common Questions About Your Data on hondototo

These are the questions we hear most often from account holders in Indonesia about how their personal data is collected, used and protected. If your question is not here, reach us through live chat or the help desk.

We collect your name, contact details and the e-wallet identifier you register with — DANA, OVO or GoPay. We also log your IP address and device type at the point of account creation.

We store only the transaction reference and account identifier needed to match your deposit. Your wallet PIN and full payment credentials are never stored on our side at any point.

Yes. Submit a data export request via live chat or the account help ticket system. State your registered username and e-wallet type so we can pull the correct records for you.

Send a deletion request through live chat or the help desk, tagged as a privacy matter. We process it against applicable retention rules and confirm once the deletion is complete.

We share data only with payment processors — DANA, OVO, GoPay — and only the minimum needed to complete your transaction. We do not sell personal data to advertisers or unrelated parties.

Cookies keep your session active and remember your login state. You can disable them in your browser, but some lobby features may not load correctly on mobile or desktop without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.